Terms of service

Terms of Service

Casa Meelie

Last Updated: 11 November 2026

Welcome to Casa Meelie!

Thank you for visiting our website. Casa Meelie is an online children's clothing boutique offering beautiful clothing for your little ones.

By accessing our website or placing an order, you agree to the following Terms of Service. Please read them carefully before making a purchase.

1. General Information

This website is operated by Casa Meelie, a UK-based sole trader business.

Throughout these Terms of Service, the terms "we", "us" and "our" refer to Casa Meelie.

Business Name: Casa Meelie

Business Address: Unit 9B, Quarry Road, Cleckheaton, BD19 5HP, United Kingdom

Email: hello@casameelie.com

We reserve the right to update our website and these terms when necessary. Changes will not affect orders already accepted under previous terms.

2. Products and Availability

We aim to provide accurate product descriptions, photographs and sizing information.

Please note:

Product colours may vary slightly depending on screen settings.
Clothing sizes may vary between styles and manufacturers.
Customers are encouraged to check sizing information before ordering.
All products are subject to availability.

Your statutory rights are not affected if goods are faulty, incorrectly described or do not meet legally required standards.

3. Orders

By placing an order with Casa Meelie, you confirm that the information provided at checkout is accurate.

You will receive an order confirmation email after placing your order.

We reserve the right to decline or cancel orders where products are unavailable, there is an obvious pricing error or we cannot fulfil the order for a legitimate reason.

If we cancel an order after payment has been taken, the affected amount will be refunded.

4. Prices and Payments

All prices are displayed in British Pounds Sterling (GBP).

Any applicable taxes and shipping charges will be shown before checkout is completed.

Payment must be completed before an order is dispatched.

We reserve the right to change product prices without affecting orders already accepted.

Payments are processed through the secure payment services available at checkout.

5. Shipping and Dispatch

Our daily postage cut-off time is 3:00pm, Monday to Friday.

Orders placed before 3:00pm, Monday to Friday, are normally dispatched the same day.
Orders placed after 3:00pm, Monday to Thursday, are normally dispatched the following working morning.
Orders placed after 3:00pm on Friday are normally dispatched on Monday morning.
Orders placed on Saturday or Sunday are normally dispatched on Monday morning.

We do not dispatch orders on weekends or UK bank holidays.

Dispatch times are not guaranteed delivery times.

Delivery estimates and charges are provided at checkout.

Unless otherwise agreed, orders will be delivered within 30 days of the contract being made.

Please see our Shipping Policy for more information.

6. Returns and Refunds

At Casa Meelie, all orders are carefully checked and packaged before dispatch.

We do not offer voluntary returns, refunds or exchanges for change-of-mind purchases, including incorrect sizing, colours or styles.

This does not affect your statutory consumer rights.

Statutory Cancellation Rights

Under UK consumer law, customers purchasing clothing online generally have the right to cancel an order within 14 days of receiving their goods, without providing a reason.

Customers must notify us of their cancellation within this period and return the items within a further 14 days.

Customers are responsible for return postage costs for change-of-mind cancellations.

Customers may inspect or try on clothing as they would in a shop. We may make a lawful deduction if excessive handling reduces the item's value.

We do not offer additional voluntary change-of-mind returns or exchanges outside these statutory rights.

Faulty or Incorrect Goods

If your order arrives faulty, damaged or incorrect, please contact us at hello@casameelie.com.

Include your order number and a description of the issue. Photographs are helpful where possible but are not a requirement for exercising your statutory rights.

We will arrange an appropriate remedy, including a refund, repair or replacement where required by UK consumer law.

Please refer to our separate Returns & Refunds Policy for full details.

7. Order Cancellations

If you need to amend or cancel an order before dispatch, please email us as soon as possible.

We will do our best to accommodate changes, but this cannot always be guaranteed once processing has begun.

Your statutory cancellation rights remain unaffected.

8. Delivery Information

Customers should ensure their delivery details are accurate before completing an order.

If you notice an error, please contact us immediately so we can attempt to correct it.

If a parcel is lost, delayed or damaged during delivery, please contact us so we can investigate.

Where Casa Meelie arranges delivery, we generally remain responsible for the goods until they are received by you or a person you nominate.

9. Promotions and Discounts

Casa Meelie may offer promotions or discount codes from time to time.

Offers may be subject to specific conditions, expiry dates and availability.

Unless otherwise stated, discount codes cannot be combined.

Your statutory rights apply to discounted and sale items.

10. Website Use

You agree not to use our website for unlawful or fraudulent purposes or to interfere with its security or functionality.

We reserve the right to take appropriate action against misuse.

11. Intellectual Property

All original content, branding, photographs, descriptions and designs appearing on the Casa Meelie website belong to Casa Meelie or their respective rights holders.

Unauthorised reproduction or commercial use is prohibited.

12. Privacy

We respect your privacy.

Personal information is processed in accordance with our Privacy Policy and applicable UK data protection laws.

Our online store uses Shopify and the payment services available through its checkout.

For more information, please review our Privacy Policy.

13. Liability

Casa Meelie is responsible for losses caused by our breach of these terms where those losses are reasonably foreseeable.

Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or anything else that cannot legally be excluded.

Your statutory consumer rights remain unaffected.

14. Changes to These Terms

We may update these Terms of Service when necessary.

Updated terms will be published on our website.

Any changes will not retrospectively affect orders already accepted.

15. Governing Law

These Terms of Service are governed by the laws of England and Wales, without affecting any mandatory consumer rights that apply to you.

16. Contact Information

If you have any questions about our Terms of Service, products or orders, please contact us using the details below.