Refund policy

Returns & Refunds Policy

At Casa Meelie, we take great care in selecting and packing our children's clothing to ensure every order arrives in excellent condition.

Please read our policy carefully before placing your order.

No Voluntary Refunds or Exchanges

At Casa Meelie, we do not offer voluntary refunds or exchanges for change-of-mind purchases, including ordering the wrong size, colour or style.

This policy does not affect your statutory consumer rights.

Your Statutory Cancellation Rights

We do not offer additional change-of-mind returns outside the statutory cancellation period.

Faulty, Damaged or Incorrect Items

If you receive an item that is faulty, damaged or incorrect, please contact us at hello@casameelie.com.

Please include your order number, a description of the issue and photographs where possible.

We will assess the issue and arrange an appropriate refund, repair or replacement in accordance with your statutory rights.

For qualifying faulty goods, customers generally have a 30-day right to reject the item for a full refund. Further rights may apply after this period.

Refund Processing

Where a refund is legally required, it will be issued to your original payment method unless otherwise agreed.

For valid statutory cancellations, refunds will be processed within 14 days of receiving the returned items or receiving evidence that they have been sent back, whichever is earlier.

Refunds will include the applicable standard outbound delivery charge where required by law.